Etrading Software Achieves ISO 20000-1 Certification for Service Management 

Etrading Software Achieves ISO 20000-1 Certification for Service Management 

Etrading Software today announced that it has been certified to ISO/IEC 20000-1:2018, the international standard for service management systems, following an independent audit by SGS, accredited by APMG International. 

The certification covers the provision of governance, technical delivery, operational support and continuous improvement services from both our London and Manila offices and confirms that ETS plans, delivers, monitors and continually improves its services against a documented and independently audited framework. 

The ISO/IEC 20000-1:2018 certification is an internationally recognised standard for IT service management, that specifies the mandatory requirements for providing, maintain and improving a service management system. 

“Our clients no longer have to just take our word for the quality and standard of service we provide. The way we handle incidents, changes and service levels has been examined by an independent auditor against an international standard. This ISO 20000-1 certification provides an independent ‘stamp’ of approval that we meet the international standard for service management systems.” – James Haskell, Chief Operating Officer at Etrading Software 

Alongside Etrading Software’s existing ISO 27001:2022 certification for security, Etrading Software can confidently provide clients, regulators and other stakeholders with independent assurance that the organisation and its practices are of the highest standard.